9G BACKUP™: Contact Us
To email your problem or request, send to: 9gbackup@cogitateinc.com
Phone support hours of operation: 8:00 a.m. through 5:00 p.m., EST.
Company Information
Cogitate Incorporated has been producing award-winning software solutions — including
quality fund accounting and utility billing software for governmental agencies and
private industry — for over 46 years.
Our newest addition, 9G BACKUP™ online data
storage, is advanced backup software that will revolutionize data backup as it is
recognized today. We have set ourselves apart from our competition by offering exceptional
customer support through a staff of dedicated people. We are not your average software
company, we strive to be better.
Company History
Cogitate Incorporated literally began inside a small furnace room within the infrastructure
of the Harlan Electric Company in 1966. We have seen the world of computers change
dramatically and we have been changing and growing right along with the rest of
the world.
Cogitate began its maiden voyage into software with a fund accounting program with
payroll services on an RPC 4000. In 1969 we began batch processing for accounting
services which lasted until 1981. During that time, in order to run on mini-computers
we developed our own programming language and operating system. In 1981 we ported
our programming language so that our fund accounting programs would function on
micro-computers.
Along with these new capabilities we created a data backup system
for our fund accounting customers. In 1985 we developed our award winning Close-Up™
remote control computer product which received the Editor’s Choice Award from PC
Magazine. For the next ten years we expanded our government software products, creating
and selling many different modules including voter registration, utility billing,
and tax receipting. In 1995 we began renovating and creating Windows-based software.
Today, Cogitate is focusing on the support and servicing of our fund accounting
and utility billing packages, and our latest product: the 9G BACKUP™ online data
storage software.
Product Support
We provide support for the 9G BACKUP™ online data storage in a multitude of formats.
We do not use subcontractors or other third-party providers for support. These are
the different support features included with your software:
• INTERNET DOWNLOADS AND TRAINING TUTORIALS:
If you work beyond our telephone support hours, your problem might be solved by
one of our training tutorials or on our
FAQ’s page.
• AUTOMATIC SOFTWARE UPDATES: When
you run the 9G BACKUP™ Console, if an update for the software is available, your
software will be automatically updated. You’ll always have the latest software without
lifting a finger and at no additional cost!
• MONTHLY NEWSLETTERS: Each month
you’ll receive an electronic newsletter with industry news, tips, and other topics
of interest. To sign up for the newsletter, please click here.
Employment Opportunities
If you would like to join our team, please send your resume to the
9G BACKUP™ team.